Satisfaction Guarantee

Your total satisfaction is the number-one priority at Rock Valley Antique Auto Parts, Inc. Every product we sell conforms to demanding standards, customer requirements and specifications. We guarantee that parts will be free of defects in material and workmanship. If any item is found to be defective in workmanship and/or materials, we will gladly replace the part or refund the purchase price shown on your original invoice. Simply contact us within 30 days of the ship date. Does not include electrical parts.

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Ordering

We make buying easy. Orders may be placed by phone, fax, mail or Email. For additional information, follow the How to Order link within our website.

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Payment

• Credit Cards

  • We accept Visa, MasterCard, Discover or American Express.

  • When paying by credit card, provide the card number, expiration date and card holder's name and address.

• C.O.D. Shipments

  • The C.O.D. fee is $5.50. All C.O.D.'s must be sent certified check.

• Personal Check with approval

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Shipping & Delivery

All orders will be sent by United Parcel Service, unless they are oversize or overweight. UPS accepts up to 70 lbs. and 130" combined size. Overweight or oversize shipments will be sent by truck, freight collect or prepaid.

• Cost to ship small parts: minimum postage $2

• Cost to medium-size items: $20

• Cost to ship large items: $25-$35

Most orders for stocked merchandise are processed and shipped within 72 hours of receiving your order. For custom-built items, please allow 6 to 8 weeks for delivery.

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Damaged Shipments

Upon receipt of an obviously damaged package, you have the option of refusing delivery and the order will be returned to us, or you may receive the order and make note of the visible damage in writing to the carrier. If upon inspection of the parts you find them damaged due to the carrier's handling, you then have 48 hours to file a claim with the carrier. Do not return the damaged parts to us. Keep the package and the parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim.

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Returns

All electronic items are sold as is and carry no warranty; they will not be accepted for credit or refund. Other returns must be made within 30 days of original ship date. You may call for a return authorization number. No returns accepted without this number. All returns must be sent postage paid and insured. We charge a 15% restocking fee on returned items.

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Liability

Rock Valley will not be liable for personal property damage caused by use or misuse of any product we sell or manufacture. The user shall assume all responsibility and risk connected herewith. Rock Valley reserves the right to make changes in design or make additions to or improvements upon any products at any time without incurring any obligation whatsoever to install the same or improve upon products previously manufactured. Although Rock Valley strives to maintain the prices listed in our catalogs, we do reserve the right to change prices without prior notice.

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